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Bold Industries, LLC Policies

Our Privacy Policy

Note to Children & Parents - the Bold Industries website is intended for use by adults.

At Bold Industries, we are committed to respecting your privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That's why we have put a policy in place to protect your personal information. You may always visit our site and browse without giving us any personal information. Please read on for more details about our privacy practices.

Children

Before sending any information about yourself over the Internet to us or anyone else, be sure to ask your parents for permission.

Parents

Bold Industries recommends that parents take an active role in their children's use of the Internet and encourage you to talk to your children about safe and responsible use of their personal information while using the Internet.

What information does Bold Industries collect and how do we use it?

At times we may request that you voluntarily supply us with personal information. Generally this information is requested when you register for an online service or when you provide information in connection with an online transaction.

  • When you order, we ask you for your name, e-mail address, shipping and billing addresses, telephone number, and credit card information.
  • When you enter a contest or other promotional event, we may ask for your name, address, telephone number and e-mail address so we can administer the contest and notify winners.
  • If you choose to give us personal information via the Internet that we or our business partners may need - to correspond with you, process a credit card order, or deliver a product for example, it is our intent to let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.
  • Bold Industries, the service providers for it, and all vendors providing products or services through our web site use your personal information: to operate our web site and/or effect your transactions; to create and share reports about your transactions among themselves; and to perform credit fraud screening services for transactions between you and us and/or others.
  • We intend to continue improving the content and function of Bold Industries. For this reason, we monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.
How does Bold Industries protect consumer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, we take steps to protect the customer data we collect from unauthorized access, disclosure, alteration, or destruction.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to provide you with more personal service. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you would rather not store the information for future use.

Will Bold Industries disclose the information it collects to outside parties?

Bold Industries may store and disclose personal information as allowed or required by applicable law, including making disclosures that are necessary or advisable to: (a) protect the rights, safety or property of users of our web site, the public, or Bold Industries or our web site suppliers; and (b) conform to legal or regulatory requirements.

Under certain circumstances, Bold Industries may chose to trade, sell or rent your personal information with trustworthy third parties, but you can tell us not to by emailing customerservice@boldindustries.com. Also, Bold Industries may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information.

Your consent

By using our web site, you consent to the collection and use of this information by Bold Industries. If we decide to change our privacy practices, we will post those changes on this page so that you are always kept informed of what data we collect, how we use it, and under what circumstances we disclose it. Please check this page for changes from time to time to make sure you are aware of our latest privacy practices.

Because Bold Industries operates globally, we make information we gather available to our worldwide business units. For those of you visiting us from the European Economic Area, please note that the personal data you enter will be transferred outside the European Economic Area for use by Bold Industries and its affiliates for any of the purposes described above. By using our web site and providing us with your personal data, you consent to this transfer of your personal data.

Tell us what you think

Our goal is to respect your privacy. To help us improve our privacy policies, please give us your feedback. We welcome your comments and questions.

Return & Exchange Policy

Please open and inspect all merchandise upon receipt. If merchandise is broken or incorrect, contact us within seven days of receipt date. Contact the Customer Service Department at 203 334-5237 x105.

For merchandise return, contact the Customer Service Department at 203 334-5237 x105 for a Return Authorization Number. Without RA#, return merchandise will not be accepted.

All returned merchandise must be in the original box, including all parts, accessories, literature, and warranty information. Please write the RA# on the Packing Slip and enclose with the merchandise. If merchandise is damaged or original contents not returned, refund may be denied.

All merchandise is subject to a 20% restocking fee to be deducted from refund amount. Shipping and Handling Fees will not be refunded.

Merchandise may be returned the best way possible at the Customer’s expense. For your protection, Bold Industries recommends that the package be insured. Bold Industries is not responsible for loss or damage incurred during return shipping.

Please allow 15 business days from the date that merchandise is received for credit processing.



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